In 2018 – while working on a previous venture – our founder Moritz Dausinger saw the need to quickly profile users of a SaaS application and generate customer insight that could help them grow their business.

Faced with this challenge, Moritz and his team started toying around with in-app microsurveys. They came up with a rather “hacky” solution and were amazed by how well it performed. In fact, it worked so well that they instantly fell in love with the flexibility, power & simplicity of in-app microsurveys.

The next step was to find the best possible survey platform for data-driven SaaS companies. After looking at dozens of solutions, it became clear that none of them was built with the needs of a modern SaaS company in mind. This is when Moritz decided to build the perfect survey solution for SaaS companies. Refiner was born.

In 2021, three years later, Refiner is the go-to microsurvey solution for SaaS, Fintech, Edtech & Online Marketplaces looking to leverage customer feedback to grow their business. We are small remote team based out of Europe, serving hundreds of happy customers around the globe. Our most succesfull customers appreciate the power & flexible of Refiner as it allows them to expand usage across multiple teams.