CSAT Surveys For SaaS & Digital Products
Measure and improve your Customer Satisfaction Score
CSAT is a valuable milestone relationship metric that measures how well your product is serving your customers and identify areas for improvement.
How, Why, When to use CSAT
Determine the touchpoints: Identify the key moments in your customer journey where you want to collect feedback. You can consider asking for feedback after a specific action or milestone, such as after a customer completes a purchase or after using a specific feature.
Create the survey: Craft a short and simple survey that asks customers to rate their satisfaction with the specific interaction.
Calculate the score: With Userlove, you can effortlessly track and analyze your CSAT score without the need for manual calculations. The platform provides comprehensive insights and analytics to help you understand your customer’s satisfaction levels.
Analyze the feedback: Review the feedback to understand where you’re excelling and where you need to improve.
Take action: Use the insights gained to improve the customer experience and make informed business decisions.